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Information - Customer Care


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Suresave.com was Hawaii's first supermarket to go online in 1996; offering visitors favorite recipes of Hawaii. We are pleased that you're visiting with us. Our goal is to provide you excellent favorite local products from Hawaii. We have been serving Hawaii since 1933. Aloha from our online store team!

PERISHABLE FOODS NOTICE AND DISCLAIMER - Certain eStore products sold require refrigeration (i.e. seafood). Product quality and freshness is not guaranteed after more than three (3) days shipping. These products will be shipped by a freight carrier using at least a 3rd day delivery method. If product is received more than three days shipping, please notify us for full credit, then dispose the product. The buyer shall be responsible for examining the product(s) before consumption and accepts any and all liability resulting from food spoilage. The shipper’s liability for spoilt food shall be full credit for the purchase and shipping cost.

PRODUCT SUBSTITUTIONS - We reserve the right to make substitutions of equal or higher value in the event of shortages.

RETURNS AND CREDITS - Our company guarantees 100% Customer Satisfaction; this means that we will give you full credit plus shipping cost to return item(s). A suresave.com gift certificate will be provided to you. Customers are asked to return the item(s) postage prepaid to:

SURESAVE.COM - RETURNS DEPARTMENT
95-5657 Mamalahoa Hwy.
Naalehu, Hawaii 96772
More Info Call:(808) 929-7527

Please insert a short note telling us what's not right, so we can learn and improve our customer service and care. We offer our sincere apologies for any inconvenience we may have caused you. Thank you and we look forward to assisting you.

Aloha!
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